This policy will be applicable on Vadic Network Private Limited (Herein after referred to as “Company”). Under this, Company offers a possibility for all the individuals to get their grievances registered on the portal and how it can be resolved in the time bound manner.
Purview
This policy covers all such persons connected with company directly or indirectly connected with company this policy also covers general public. This policy provides confidence to all persons that the company is performing its operations keeping in mind the interests of all the person.
Complaint Filling Ways
The regulatory guidelines provide that every Direct Selling entity shall have a structured grievance redressal mechanism. Accordingly, the grievance mechanism in Vadic
Network Private Limited
You may file your grievance through the following modes-
a. Customer Care
b. Grievance redressal Officer.
c. All other branch offices/warehouses – Warehouse in charge shall be responsible to take a complaint.
d. Direct Seller
Mechanism followed by the Company for grievances registered
1. Regarding all customer related query/ Complaint Company establish grievance redressal mechanism to search in company functions and find out and prevent from restrictive trade practices.
2. Grievance redressal mechanism shall acknowledge all consumer complaints within 48 hours of receipt and redress consumer complaints within such period as described above.
Customer grievances can be resolved after follow steps as framed by company
Complaint resolves process supported by following steps: -
1. Receipt of Grievance
2. Acknowledgement of Complaint
3. Notification
4. Assessment and addressing the complaint within the time limit.
5. Reason for delay will be communicated to the complainant.
6. Closing the complaint, record keeping, redress and review We will keep comprehensive records about
This process elaborated in detail as under: -
1. Contact on Customer service
2. Customer service elaboration
3. Appointment of Grievance Officer
4. Handling of queries
**if any person lodged complaint through company direct seller or company branches than it will be acknowledge by company within 48 hours within from the date of receipt of that complaint by company.
Nodal Officer – Appointment
Nodal officer appointed by board of directors of company. Nodal officer have duty to hear all grievances received from the Grievance Committee and grievance officer of company, which has been unsolved and solved them accordingly.
Grievance committee for handling queries
Company board of directors establishes a grievance committee who shall appoint a grievance officer. Grievance committee monitors complete process of complaint resolution and if there are any unnecessary delays than it will take appropriate action to perform this function timely.
